Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag a free spins offer we haven't covered yet? This is the page for that. Below you'll find how to reach us and what we can (and can't) help with.
How to reach the Online Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to be specific. If your query relates to a particular brand — say, one of the free spins packages we've reviewed such as those from SlotsGem, WinnerIsland or Betninja — name it and tell us exactly what you noticed. That lets us look into it and correct anything that's out of date far faster than a general enquiry.
What we can help with
- Corrections to bonus terms, free spins counts, or wagering requirements listed in our reviews
- Questions about how we rate and rank Canadian online casinos
- Suggestions for casinos or free spins promotions we haven't reviewed yet
- General feedback on the site, our comparisons, or our tables
- Reports of broken links, outdated offers, or factual errors
What we can't help with
We're an independent comparison and review site — we don't operate any of the casinos listed on Online Casinos, and we can't process deposits, withdrawals, account verification or bonus disputes on a brand's behalf. If you've run into an issue with your account, a free spins credit that hasn't appeared, or a withdrawal delay, the fastest route is always the operator's own support team, usually reachable through live chat or a help centre inside your casino account.
Similarly, if you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page has practical guidance and support resources rather than something we can address by email.
Before you write in, a few things worth checking
A lot of questions we get are already answered elsewhere on the site, so it's worth a quick check first:
- Curious how we test and score operators? See our ranking methodology, which weighs game selection, payment speed, licensing and the fairness of free spins terms — commission from a casino never buys it a higher spot in our tables.
- Want to know more about who's behind Online Casinos? Our About Us page covers that.
- Need the legal and usage terms for this site? They're set out in our Terms and Conditions.
A note on accuracy
Free spins offers, wagering requirements and bonus caps change often, and operators sometimes update terms without much notice. If you've spotted a discrepancy between what we've published and what a casino is actually offering — for example, a free spins count or a CAD bonus ceiling that's moved — please tell us. Reader reports are one of the ways we keep our comparisons current, and we genuinely rely on them alongside our own reviews.
Media and partnership enquiries
If you're reaching out about a partnership, advertising, or a media request, please say so clearly in your subject line or opening line. It helps us route your message to the right place rather than treating it as a reader query, and speeds up our response.
Whatever the reason for getting in touch, the same email address covers it: [email protected]. We'd rather hear from you and fix an error or answer a question properly than have inaccurate information sit on the site unchallenged.